This problem happens a lot. Sometimes the delay comes from the government. Sometimes it is due to JazzCash or Easypaisa. It can also occur due to incorrect account details. Families who rely on this money for food, fees, or daily necessities face difficulties when the payment is late. That is why people should know the reasons and how to fix them
Why Your BISP Stipend Is Missing in JazzCash or Easypaisa
Delay from the Government
Sometimes the government sends the funds late. Even if your CNIC is correct, the money will not show until it is released to JazzCash or Easypaisa.
Wrong CNIC or Mobile Number
If the CNIC in the BISP record does not match the CNIC linked with your JazzCash or Easypaisa account, the payment will not come.
App Technical Errors
On payment days, too many people use JazzCash and Easypaisa at the same time. This can cause errors in the apps, and the payment may not show.
Biometric Not Done
If you have not done biometric verification at the agent shop, your payment will stay pending and will not reach your account.
Blocked or Inactive Account
If your wallet account has been inactive for a long time or is blocked for security reasons, you will not receive the payment until it is reactivated
Easy Fixes If Your JazzCash Stipend Is Not Received
- Check that your JazzCash account is made on your own CNIC.
- Dial *786# or open the JazzCash app to see your balance.
- Visit a JazzCash shop and ask the agent to check if your payment is pending.
- If your account is blocked, call JazzCash helpline: 4444 (for Jazz users) or 051-111-124-444 (for other networks).
- Do biometric verification at the JazzCash shop if it has not been done already
Read More: BISP Double Payment September 2025
Easy Fixes If Your Easypaisa Stipend Is Not Received
Check that your Easypaisa account is made on the same CNIC as in your BISP record.
Dial *786# or open the Easypaisa app to see your balance.
Go to an Easypaisa shop and ask the agent to check the pending payment.
Call Easypaisa helpline: 3737 (Telenor users) or 042-111-003-737 (other networks).
Do biometric verification at the Easypaisa shop if not done
Documents Required to Solve Stipend Issues
Documents You Should Take to JazzCash or Easypaisa Shop
- Original CNIC
- SIM card registered in your name
- BISP or Ehsaas confirmation SMS
- Old transaction slip (if available)
JazzCash and Easypaisa Stipend Problems – Easy Fixes
| Problem Type | JazzCash Solution | Easypaisa Solution |
|---|---|---|
| Wrong CNIC Linked | Do biometric verification at the JazzCash shop | Update details at the JazzCash retailer |
| Pending Biometric | Wait 2–3 days, then confirm with the BISP helpline | Update details at the Easypaisa retailer |
| Technical App Error | Dial *786# or call JazzCash helpline | Dial *786# or call Easypaisa helpline |
| Blocked Account | Call JazzCash helpline | Call Easypaisa helpline |
| Government Payment Delay | Wait 2–3 days, then confirm with BISP helpline | Do biometric verification at the Easypaisa shop |
Step-by-Step Guide to Fix Stipend Not Received
Check your balance by dialing *786# or through the app.
Make sure your CNIC and SIM details are correct.
Go to a retailer’s shop for biometric verification and to check pending payment.
If money is still not received, call the JazzCash or Easypaisa helpline.
As a last step, contact the BISP helpline at 0800-26477
Avoid Future Stipend Problems with These Tips
- Keep your SIM active.
- Update your PIN for safety.
- Do not share OTP or PIN with others.
- Go only to official shops to take your stipend
Conclusion
Do not panic. Most of the time, it is a small issue like a biometric not being done or a technical delay. Keep your CNIC, SIM, and account details correct to avoid such problems. If the delay is from the government, just wait a few more days and check with the BISP helpline
FAQs
Why has my stipend not been received in JazzCash?
It can happen because of a wrong CNIC, a biometric not done, or a technical delay.
Can I get an Easypaisa stipend if my CNIC is blocked?
No, you must first update or unblock your CNIC.
How many days does it take for the stipend to show in the account?
Normally, it takes 1–2 days, but sometimes up to 5 days.
What is the official helpline for stipend complaints?
You can call the BISP helpline at 0800-26477