The Benazir Income Support Programme (BISP) has updated its payment system. Now, people have to use NADRA biometric verification to get their money. From September 2025, beneficiaries must give their fingerprints at the payment centers to collect cash. This step is taken for safety, but many poor families face problems because their fingerprints sometimes do not match.
This guide will explain how the biometric system works, the common problems people face, and what to do if your fingerprints are not accepted. By reading this, you will know the simple steps to collect your cash without difficulty
Why the NADRA Biometric Payment System Was Started
The government started this system for a few main reasons:
- To stop fraud and fake entries in the program.
- To make sure only the real beneficiary gets the money.
- To keep payments clear and safe.
- To stop agents and middlemen from cutting money.
But this also means your CNIC and fingerprints must match with NADRA records. If they don’t, your payment can be delayed
Table Overview
| Feature | Details |
|---|---|
| Payment Method | Fingerprint verification at POS, bank, or retailer |
| Required Document | Original CNIC (valid) |
| Failure Chance | Higher for elderly or manual workers with rough hands |
| Alternative Option | BISP Tehsil Office verification |
| Banks Involved | HBL, Bank Alfalah, and partner retailers |
Easy Guide: How to Collect BISP Payment with Biometric in 2025
Step 1: Visit Payment Point
Go to the nearest bank, ATM, or retail agent (HBL Konnect or Bank Alfalah shop).
Step 2: Show CNIC
Give your original CNIC to the staff.
Step 3: Fingerprint Verification
Place your thumb or finger on the machine. The system will check it with NADRA records.
Step 4: Receive Confirmation
If your fingerprint matches, the payment amount will appear on the screen.
Step 5: Collect Cash
Take your money and count it on the spot to avoid any mistakes
Common Issues in NADRA Biometric Payments
The system is safe, but people still face some problems:
- Fingerprint not working: Old people, workers, and women often have this issue.
- Blocked CNIC: If your card is expired, broken, or blocked, you cannot get money.
- System problem: Sometimes the machine or network stops working.
- Money cut: Some shopkeepers take Rs. 200–500 from people.
- Failed tries: After three failed attempts, the system locks for a while.
How to Solve the NADRA Biometric Verification Problem
If your fingerprints are not working, try these steps:
- Try another finger: The machine can scan more than one finger.
- Make fingers clear: Rub your finger with a little water or soap so the print shows better.
- Go to the NADRA office: Update your record if the problem continues.
- Visit the BISP Tehsil office: If the shop cannot give payment, ask for manual verification at the Tehsil office.
- Nominee option: In some cases (like widows or disabled persons), a family member can collect money after approval.
Who Can Get Biometric Payment
To get your payment through NADRA biometric in September 2025, you must:
- Have a valid CNIC registered with NADRA.
- Be included in the BISP 8171 eligible families list.
- Complete the NSER survey.
- Keep your family records updated (marital status, children, etc.)
Important Safety Tips for BISP
Always take your full payment. Do not let anyone cut money.
Ask for a receipt slip from the bank or shop.
Do not share your CNIC number or thumb impression with strangers.
Go only to official BISP payment points, not private agents.
If someone cheats you, call the BISP helpline at 0800-26477
Read More: BISP September Payments 2025
Real Problems of Beneficiaries
In September 2025, many poor families faced these problems:
- Old women could not match fingerprints at ATMs.
- Widows had issues because their husbands’ death was not updated in NADRA.
- People in villages had to travel far to find a working biometric machine.
- Payments were delayed 2–3 weeks due to CNIC renewal problems.
Solution: Update your NADRA record on time, keep all documents with you, and report problems quickly instead of waiting.
Government’s Future Plans for BISP Digital Payments
The government of Pakistan is planning to make the BISP payment system fully digital by the end of 2025. The purpose is to reduce problems with only biometric cash withdrawals and to give poor families easier options.
Some main plans are:
- Digital Wallets: People will be able to get their BISP money directly in a mobile wallet app linked with their CNIC.
- Bank Transfers: Families may transfer their payment directly into their own bank account, not just through HBL or Bank Alfalah agents.
- ATMs Without Fingerprints: In the future, OTP codes (via SMS) may be used for those who face biometric issues.
- Mobile Banking: The government is talking with JazzCash and Easypaisa to send BISP payments through mobile accounts.
This change will help poor families because they will not have to depend only on thumbprint machines. They will be able to save and use their money digitally, just like normal bank customers.
For people in villages, this will be very helpful, as they will not need to travel far to find a working biometric machine. With a digital wallet, they can manage their money safely and easily from their own area
Conclusion
The NADRA biometric system has made BISP payments more secure, but it has also caused problems for many poor families. People face issues with fingerprints, CNIC expiry, and long travel to payment centers. The government is planning digital options like mobile wallets, bank transfers, and OTP codes to make things easier in the future.
For now, families should keep their NADRA records updated, carry their CNICs, and report any problem quickly. By following these simple steps, beneficiaries can get their payments with less trouble
FAQs
What if my fingerprints don’t match?
Go to NADRA to update your record or visit the BISP Tehsil Office for manual verification.
Can someone else collect my payment?
Yes, but only in special cases (widow, disabled, or bedridden) and with official approval.
Which banks give biometric payments?
Mainly HBL and Bank Alfalah through Konnect agents and ATMs.
Do I need to pay any fee?
No, BISP payments are free. If anyone cuts money, report them.
How often are payments given?
Every three months (quarterly), as per the government schedule